Feltham Social Prescribing & Community Wellbeing

Feltham Community Hub & Library

Local place for information, support, online access and community activities.

Address: 210 The Centre, High Street, Feltham, TW13 4GU

Phone: 020 8583 5553
Email: feltham.library@hounslow.gov.uk

Hours: Mon 9am–8pm; Tue 9am–5:30pm; Wed 9am–5:30pm; Thu 9am–8pm; Fri 9am–5:30pm; Sat 9:30am–5:30pm; Sun closed.

Hounslow Connect

Use the Council's community directory to find local voluntary/community groups, charities, health partners, hubs and support.

Feltham Food Bank

102 Hounslow Road, Feltham, TW14 0AX. Hounslow Connect currently lists the service as free food support for vulnerable residents on a professional referral. It lists collection on Sundays, 9:30am–11:30am, and gives 07448 831297 and felthamfoodbank@gmail.com as contact details.

Referral: a professional organisation/person is required to refer, including services such as Citizens Advice, health visitors, schools, social workers, hospitals, Hounslow Council services, DWP/Jobcentre and social housing providers.

Hounslow Community FoodBox

FoodBox provides emergency food, support and advice to people living in Hounslow. It is referral-only: residents cannot self-refer, but FoodBox can help identify a referral partner.

Collection: Rose Community Centre, Hawthorn Road, Brentford, TW8 8NT. Opening: Tue–Fri 10am–1pm; Sat 10am–12pm. Phone: 07719 891787. Email: info@hounslowfoodbox.org.uk.

FoodBox says parcels can include non-perishable food, fresh/frozen food when available, toiletries and baby supplies. Delivery may be arranged for people with limited mobility or health issues, subject to volunteer availability.

Hounslow Food Network

Hounslow Council's Food Network brings food providers, charities and community organisations together to tackle food insecurity across the borough. It is useful for finding wider food-support information and understanding local food partnerships.

Food support through Hounslow services

Hounslow's Crisis and Resilience Fund may provide support with essential household costs, while Family Hubs publish information about food banks, Free School Meals, Healthy Start and other household support.

Community groups & local activities

Hounslow Connect brings together local voluntary and community groups, charities and health partners. Residents can search for support, activities, events and organisations in their area.

BEfriend Hounslow — service closed

Important: BEfriend's Hounslow befriending service has now closed. The charity says its services officially stopped on 12 June 2026 and the charity closed at the end of June 2026. Do not use old BEfriend referral or contact details shown on older pages.

BEfriend's closure page provides signposting to alternative Hounslow services for people who need companionship, social connection or wellbeing support.

Age UK Hounslow — local social connection

Age UK Hounslow is a local charity supporting older people, their families and carers across Hounslow. Its Feltham base at Southville Community Centre, Southville Road, Feltham TW14 8AP offers activities, social groups, information and advice designed to help older residents stay connected and independent.

Phone: 020 8560 6969
Email: info@ageukhounslow.org.uk
Opening: Monday–Wednesday, 9am–5pm.

Hounslow Connect — find community connection

Use the Council's directory to search for current community groups, social activities, charities, wellbeing services and local organisations. This is the best general route when you need to find an alternative to a service that has closed.

Hounslow Wellbeing Network

The Hounslow Wellbeing Network provides activities and opportunities designed to support mental and physical wellbeing and social connection. Current activities can change, so check the latest information before attending.

Disability support

Residents with physical disabilities, learning disabilities, autism or sensory needs can use Hounslow Connect and Adult Social Care routes to find practical support, community activities, equipment and independence services. Eligibility varies by service.

Mental wellbeing & community support

Community support can complement clinical mental-health care by helping people connect with groups, activities, practical support and social networks. For urgent mental-health help, use the appropriate NHS route rather than waiting for a community activity.

Exercise & healthy living

Hounslow lists activities such as yoga, Pilates, Zumba, line dancing, fitness sessions, parks and open spaces. Some programmes are designed for older residents or specific groups.

Emergency — 999

Call 999 for life-threatening illness or injury, immediate danger, or when an ambulance or emergency service is needed.

Urgent medical advice — NHS 111

Use NHS 111 for urgent medical help when it is not an emergency, including help deciding what service you need.

Urgent mental-health support

In England, NHS 111 can connect people to urgent mental-health support. If there is immediate danger, call 999.

Free computers & internet

Feltham Community Hub & Library provides public computer and internet access alongside printing, scanning and local information services. Availability and session arrangements can change, so confirm with the library before travelling.

Help getting online

Residents can ask library or community staff about basic digital help, using online Council services, email, forms and other practical online tasks. Hounslow's Digital Champions programme can also support digital confidence.

Forms, applications & finding services

Community Hubs can help residents identify the right local route and access online information. Staff can help with practical access to online services, but eligibility decisions remain with the relevant provider.

Library at Home

Hounslow Libraries provide a Library at Home service for residents who are unable to visit a library because of disability, illness or other circumstances. Check the current Council library information for eligibility and arrangements.

Carer’s Assessment

A Carer’s Assessment looks at how caring affects your life and what support could help you continue caring safely. You can ask for an assessment even if the person you care for is not receiving Adult Social Care services.

Carers Advisers

Hounslow’s Carers Service provides information, advice and practical support. Advisers attend community venues and can also offer telephone, email and, where appropriate, home-visit support.

They can help carers understand assessments, benefits, breaks, local services and other practical support.

Carer Cafés & community sessions

Carer Cafés and information sessions provide opportunities to meet other carers, ask questions and find local support. Dates and locations change, so check the current Hounslow timetable before travelling.

Short breaks, emergency planning & financial support

Depending on eligibility and assessment, carers may be able to access short-break support, emergency planning, direct payments and information about benefits. Hounslow also provides resources to help carers plan for unexpected situations.

Carer Participation Group

Carers can take part in Hounslow’s Carer Participation Group and help shape how local services are developed.

Personal care

Support may be available with everyday personal-care needs such as washing, dressing, using the toilet and eating or drinking when someone cannot manage safely without help.

Getting around safely

Support can include advice about mobility, equipment and home adaptations that make it easier and safer to move around the home and remain independent.

Shopping, housework & meals

Depending on assessed needs, support may relate to everyday tasks such as shopping, cleaning, laundry, preparing meals and managing household routines.

Falls prevention

Falls can be linked to trip hazards, poor vision, dizziness, mobility, medicines, nutrition, hydration, feet, memory and fear of falling. Hounslow’s home-safety information can help residents understand what support may be available.

Equipment & home adaptations

Occupational Therapy can help identify equipment or adaptations that may make daily activities safer. Depending on the work required, different routes can apply for minor adaptations, larger adaptations and Disabled Facilities Grants.

Sensory support

Support is available for people affected by sight loss, hearing loss or deafblindness, including advice about equipment and practical independence. Hounslow also provides a BSL route through SignLive for Adult Social Care enquiries, including sensory-support requests.

Recovery after illness, injury or hospital

Community recovery and reablement can help someone regain skills and confidence after acute illness, an accident, a fall or hospital discharge. Support may include rehabilitation, occupational therapy and equipment to help restore independence.

Safeguarding adults

If you are worried that an adult is experiencing abuse, neglect or exploitation, you can raise a safeguarding concern with Hounslow. If someone is in immediate danger, call 999.

Housing & staying independent

Housing-related support can include information about supported living, sheltered or extra-care housing, care homes where appropriate and homelessness routes. Housing needs and care needs may require different assessments.

Requesting Adult Social Care support

Residents can start an online enquiry. The First Contact Team reviews the information and may provide information or signposting, ask for more details, pass the enquiry to the relevant team or arrange an assessment. If you create an account, you can track the progress of your request.

First Contact Team: 020 8583 3100. Current council hours should be checked before calling.

BSL access

Hounslow offers SignLive so residents can contact Adult Social Care using British Sign Language from a smartphone, tablet or computer.

Age UK Hounslow activities

Examples listed by Hounslow include yoga, Pilates, Zumba, line dancing, bingo, arts and crafts, board games, quizzes, computer classes and day trips.

Happy & Healthy in Hounslow 60+

Activities include arts and crafts, fitness sessions, health talks and gadget workshops for older residents.

Learning disability & autism community access

Hounslow lists community-access activities including day trips, meals out, sports and cinema visits for adults with a learning disability or autism.

Local hubs, parks & community events

Community Hubs, parks and open spaces, Hounslow Connect events, places of worship and local community organisations can all provide opportunities to meet people and take part.

Befriending & social connection

If loneliness is affecting you, ask Hounslow Connect, a Community Hub or a local community organisation about befriending, social groups and activities. Availability varies, so confirm the current service before making arrangements.

Ealing & Hounslow Community Volunteering Service

The local volunteering service helps residents find opportunities and provides support, including specialist help for people with disabilities or long-term health conditions who want to volunteer.

Do-it volunteering

Use the national Do-it directory to search for volunteering opportunities by interest and location.

Digital Champions

Residents can also volunteer to help others develop digital skills through Hounslow’s Digital Champion programme.

Benefits & maximising income

Residents may be able to get help understanding benefits, completing forms and checking whether they are receiving the support they may be entitled to. Carers can also ask about benefits linked to caring.

Debt & money advice

If bills, debt or budgeting are becoming difficult, use a recognised advice service rather than paying an unregulated adviser. Citizens Advice and Council-supported community advice routes can help residents understand their options.

Housing support

Housing problems can include rent arrears, unsuitable accommodation, repairs, overcrowding, homelessness or needing a different type of supported housing. Housing and Adult Social Care may involve separate assessments.

Homelessness

If you are homeless or at risk of losing your home, contact Hounslow Council as early as possible. Do not wait until you have nowhere to stay if you already know your housing situation is at risk.

Citizens Advice Hounslow

Citizens Advice Hounslow provides free, confidential and impartial advice on benefits, debt, housing, employment, consumer and other problems. Its Feltham office is at 2nd Floor, The Centre, High Street, Feltham TW13 4GU.

Phone: 0808 278 7830

Household and crisis support

Hounslow may have targeted household-support schemes and crisis/resilience routes subject to eligibility and available funding. Check the current Council guidance rather than relying on an old scheme or deadline.

Step 1 — identify what you need

Think about the main problem: food, loneliness, caring, disability, money, housing, digital access, activities or help at home.

Step 2 — choose the most appropriate route

Use Hounslow Connect, Feltham Community Hub, Adult Social Care, the Carers Service, a recognised advice service or the relevant community organisation.

Step 3 — check access requirements

Some services are open access, some require self-referral and some require a professional referral or assessment. Check eligibility before travelling.

Step 4 — contact the provider

Use the current phone, email or online route shown on the official provider page. Opening hours and session dates can change.

Step 5 — confirm before travelling

For food banks, drop-ins, cafés, activities and community events, always confirm the current date, time, availability and referral requirements first.

I need food

→ Start with Food Support. Check referral requirements for Feltham Food Bank and FoodBox, and check current Council household-support schemes.

I feel isolated

→ Start with Community & Wellbeing. Look for local groups, activities, befriending and community events through Hounslow Connect or a Community Hub.

I look after someone

→ Start with Carers Support. Ask about a Carer’s Assessment, Carers Advisers, short breaks and other support.

I need help at home

→ Start with Adult Social Care. You can ask about personal care, mobility, equipment, adaptations, reablement and staying independent.

I need money or housing help

→ Start with Financial & Housing Support. Use recognised advice services and current Hounslow housing/household-support routes.

I want activities

→ Start with Hounslow Connect, Community Hubs and Hounslow’s community-activities information.

I want to volunteer

→ Start with the Volunteer Centre / volunteering services and search current local opportunities.

I need urgent medical or mental-health help

→ Social prescribing is not an emergency service. Use the appropriate NHS route, NHS 111 or 999 depending on the situation.

Hounslow Reach – floating support

Hounslow Council says Hounslow Reach supports residents aged 18+ who may have mental or physical health needs or a learning disability. Support can include maintaining accommodation, budgeting, wellbeing and building community links.

Professional referrals: the Council provides a professional referral route through its Targeted Support Team.

Use official directories too

Hounslow Connect is the Council's directory for local services and support. Professionals should cross-check current availability, eligibility and referral requirements before signposting someone.

What FelthamDeals can provide

Our aim is to make local information easier to find: service purpose, who it supports, location, cost, accessibility, contact method, referral/self-referral route and last verified date.

Currently verified official resources

For this launch, the strongest verified resources are official NHS England and Hounslow Council pages and the Council's Feltham Community Hub information.

Verification does not mean endorsement

“Verified” means the published factual information was checked against a source. It does not mean NHS, council or clinical endorsement unless an official source explicitly says so.

Out-of-date information

Community services change. If a listing is wrong or has closed, users will be able to report the problem so we can re-check it.

NHS England – Social prescribing

National overview of social prescribing, community support and link workers.

NHS England – FAQs

Includes information about referrals, active signposting and digital solutions for social prescribing.

Hounslow Connect

Official local directory covering services, support, voluntary/community groups, charities and health partners.

Hounslow Community Hubs

Official information about local hubs, including Feltham Community Hub and Library.

Feltham Community Hub

Official address, opening hours, facilities and activities for the Feltham hub.