Safety & Reporting in Feltham
Reporting something is often harder than it should be, mostly because it is not obvious who deals with what. The police, the Council and national bodies each handle different things, and sending a report to the wrong one is the main reason nothing happens.
Quick help — what do you need?
Choose what fits your situation and go straight to the right route.
🚨 Something is happening right now
When to call 999, when to call 101, and what to do if you cannot speak.
👮 I want to report a crime
Reporting to the police, anonymously through Crimestoppers, or online.
💀 Anti-social behaviour or noise
Persistent nuisance, noise, and what to do when nothing has been done.
🚧 A pothole, fly-tipping or a broken streetlight
Street problems that are the Council’s job, not the police’s.
💳 I have been scammed
Fraud, scam calls and messages, and where to report them.
🏠 I feel unsafe somewhere
StreetSafe lets you flag a place that feels unsafe, without reporting a crime.
❤️ Domestic abuse
Local and national help, and how to cover your tracks online.
👤 Who polices Feltham?
Your Safer Neighbourhoods Team, local priorities and crime data.
🚨 In an emergency
Call 999 if a crime is happening now, someone is in danger, or someone is seriously injured.
If you cannot speak safely, call 999, stay on the line, and when prompted press 55. This is the Silent Solution system — it tells the operator you need help but cannot talk. Coughing or tapping the phone will not work on its own.
Call 101 for anything that is not an emergency — reporting a crime after the event, giving information, or asking for an update on a case.
🤔 Who deals with what
The single most useful thing to know:
- Police — crime, threats, violence, theft, harassment, anti-social behaviour involving people.
- Hounslow Council — potholes, fly-tipping, streetlights, noise nuisance, abandoned vehicles, missed bins, and anti-social behaviour on council property.
- National bodies — fraud and scams go to Action Fraud, not your local police.
If you are not sure, 101 will redirect you. It is better to report to the wrong place than not at all.
👮 Crime, anti-social behaviour & feeling unsafe
Police contacts, local safety priorities, latest available crime data and resources for residents.
Current local policing priorities
Feltham North: Current Met priorities include drugs activity around Beckett Close, street drinking and youth violence.
Feltham West: Current Met priorities include shoplifting, serious youth violence around the High Street and drug supply/use around Westmacott Drive.
Checked 22 August 2026. Police priorities can change; use the official Met pages for the latest information.
Meet your local officers
Community meetings and contact arrangements can change. Rather than publishing fixed times that may become outdated, use the official Met pages for the latest meetings and local-team information.
Safer Neighbourhoods Teams
For local policing/community issues (not crime reports), email your ward's team:
Feltham North: FelthamNorth@contact.metengage.co.uk
Feltham West: FelthamWest@contact.metengage.co.uk
Hanworth Village: HanworthVillage@contact.metengage.co.uk
Bedfont: Bedfont@contact.metengage.co.uk
Report a crime
Emergency: 999. Non-emergency: 101 or the Met online reporting service.
Prefer to stay anonymous? Contact Crimestoppers free on 0800 555 111.
Anti-social behaviour
Anti-social behaviour (ASB) is behaviour that causes or is likely to cause harassment, alarm or distress. In an emergency or while it's happening, call 999. If it's urgent but not an emergency, call 101.
To report ASB to the council directly: community.safety@hounslow.gov.uk or 020 8583 2503.
Hounslow ASB information →If nothing's been done — ASB Case Review
If you've reported 3 separate ASB incidents in the past 6 months to the police, council, health services or a housing provider, and believe no action has been taken, you can request an ASB Case Review (formerly the "Community Trigger").
Email community.safety@hounslow.gov.uk or call 020 8583 2503 to request the review form.
ASB Case Review process →Source: Hounslow Council, checked 23 August 2026.
Noise & neighbourhood nuisance
For nuisance noise, the council is normally the first contact unless there's evidence of criminal activity — in which case, report it to police instead.
Noise & ASB guidance →Feel unsafe somewhere? StreetSafe
StreetSafe lets you anonymously flag a public place where you feel or have felt unsafe — you don't need to have witnessed or experienced a crime to use it. Reports help police identify areas that need better lighting, CCTV or patrols.
Use StreetSafe →Home Security
Most burglaries are opportunistic — simple habits make a real difference.
- Double-lock your door every time you leave — many multi-locking doors only lock fully if you lift the handle first.
- Choose a 3-star rated euro cylinder lock (TS007 standard) if replacing locks.
- Keep keys, bags and valuables away from doors, windows and letterboxes.
- Secure sheds and garages — tools left inside are often used to break into the house itself.
- Use timer lights when you're away, and don't advertise an empty house on social media.
Source: Metropolitan Police, checked 23 August 2026.
Personal & Family Safety
Practical, everyday advice for staying safe out and about.
- Stay aware of your surroundings — avoid headphones in both ears at night or in quiet areas.
- Keep phones and valuables out of sight, especially near roads (moped/e-scooter snatch theft targets pavements and crossings).
- Only use licensed taxis or pre-booked minicabs — never get into an unbooked car.
- If a situation feels threatening, trust your instincts — your safety matters more than your belongings.
Source: Metropolitan Police, checked 23 August 2026.
Business & Shop Safety
Crime against a business can include shoplifting, staff theft, non-paying customers and burglary from premises.
- Working CCTV and clear signage are effective deterrents and help police identify offenders.
- Shopwatch and Business Crime Reduction Partnerships (BCRPs) let local businesses share intelligence with police and each other.
- Report retail crime the same way as any other crime — via 999 (in progress/violent) or the Met's online reporting service.
Source: Metropolitan Police, checked 23 August 2026.
Road Safety & Incidents
Seen a problem or been involved in a road incident? Report it directly to the Met's Roads and Transport unit.
Report a road traffic incident →Hounslow Community Safety Partnership
Brings together the council, Metropolitan Police, NHS, probation and fire services to reduce crime and disorder across the borough.
Hounslow Community Safety →Ways to speak to your local team
Feltham North and Feltham West have dedicated safer-neighbourhood teams, and the local policing calendar runs a regular programme of face-to-face contact sessions — Street a Week, Coffee with a Coppa, sessions at the Feltham Library hub, ward panel meetings and drop-in surgeries at Hanworth Park.
Dates and times vary by event and change month to month, so check the Met’s Feltham ward pages for the current list before travelling. Recent published dates have included a Feltham West Ward Panel meeting at Bedfont Lane Community Centre and further Coffee with a Coppa sessions running into the autumn.
Residents can attend local police meetings, raise concerns directly with officers, and use the Met’s crime maps for a broader view of reported incidents. Crime-map locations are approximate and anonymised, and the Met warns that not every incident can be mapped.
For emergencies call 999. For non-emergency police matters use 101 or report online.
Latest available Feltham crime data
Official police.uk crime data is published with a delay and is not real-time. Locations are anonymised to an "on or near" street area. The figures below are a local snapshot from the official data service and may not include every incident that occurred.
Loading crime data…
🚧 Street problems
Found a pothole, fly-tipping, broken streetlight or another local problem in Feltham? This page points you to the right reporting route.
Report a street problem
FixMyStreet
Use FixMyStreet to report public street problems such as potholes, broken streetlights, fly-tipping, graffiti and other issues in your area. FixMyStreet helps route reports to the relevant local authority.
For Feltham and Hounslow, this is a useful starting point for many street and highway problems.
Report on FixMyStreet →Hounslow Council reporting
Official council routes
Hounslow Council provides reporting routes for street problems including potholes, fly-tipping and dumped rubbish, abandoned vehicles, dog fouling, drainage, street bins and other issues.
View Hounslow street problems →Which route should I use?
Pothole or road defect
Report it through FixMyStreet or the official Hounslow route. Include the road name and a precise location.
Hounslow pothole information →Fly-tipping or dumped rubbish
Report fly-tipping as soon as possible. If you see someone actively dumping waste, do not approach them or put yourself at risk.
Hounslow fly-tipping reporting information →Broken streetlight, graffiti or another street issue
Start with FixMyStreet or Hounslow Council's street-problems page. Give the exact location and enough detail for the authority to identify the problem.
View Hounslow street-problem options →Use official reporting routes
FelthamDeals does not collect community reports or user-uploaded local incidents. Use the official council, police or other reporting route above.
Emergency?
Do not use this page for emergencies. Call 999 for an immediate emergency. For non-emergency police matters, use 101 or the official Metropolitan Police reporting channels.
Useful official sources
🔊 Noise nuisance
Hounslow runs a noise service and asks you to call 020 8583 2222 while the noise is actually happening, since officers may be able to come out and witness it.
When you make a complaint you are sent a noise information pack with log sheets. Filling those in properly matters — they are what the Council uses to decide whether a statutory nuisance exists, and they become evidence if formal action follows. Complaints are handled in confidence, though the Council notes it may sometimes be obvious to the other party who complained.
💳 Scams & fraud
Fraud is not reported to your local police. It goes to Action Fraud, the national reporting centre for England, Wales and Northern Ireland.
- Report online at actionfraud.police.uk — available any time, with advisers on web chat 24 hours a day.
- Or call 0300 123 2040, Monday to Friday 8am to 8pm.
- If you are a business or charity under a live cyber attack, call 0300 123 2040 immediately — that line is staffed 24 hours for attacks in progress.
You will be given a crime reference number, which your bank will usually want. If a fraud is happening right now, call 999 or 101 instead.
Action Fraud can also pass your details to Victim Support for free, confidential help if you want it.
❤️ Domestic abuse
If you or someone you know is experiencing domestic abuse, there is local and national help, and a quick-exit button on that page if you are worried about someone seeing your browsing.